JOB PROFILE · /POSITIONS/FELIX
Felix, Guest Relations Manager
Guest Relations ManagerAI assistant24/7on duty
Phone · Web chat · WhatsApp · Email·30+ languages·available 24/7·ready to start in days
02 · A DAY ON DUTY
Just an ordinary day.
Six typical requests, from morning to night. On every channel, in the guest's language.
Duty logSAMPLE DAYAI assistant · Felix
07:10PHONEDrop off luggage before check-inAnswered, in Italian.resolved
09:20WHATSAPPLate check-out on SundayPassed to the team as a request.for your team
13:30EMAILFamily room for two nightsAvailability checked, rate quoted.resolved
16:45WEB CHATDirections and parkingRoute and car park explained, in Polish.resolved
23:41PHONEDouble room for the weekendBooked directly in the hotel system.booked
02:15PHONETrain delayed, arriving in the morningIn the handover report for your team.for your team
1 booking, 2 items for your team, 3 resolved
03 · TASKS & PERMISSIONS
Skills
INDEPENDENTFelix handles these without checking in
Check availability in the hotel system
Create bookings directly
quote availability and rates, create the booking
Send payment links
Answer guest questions in more than 30 languages
Write the handover report for your team
ONLY WITH YOUR APPROVAL
Change or cancel bookings
Grant special terms
You decide what Felix is allowed to do. Tiered permissions, every action documented.
04 · THE COMPARISON
A full-time front desk employee and Felix, side by side.
| Full-time front desk employee |  FelixAI assistant | |
|---|---|---|
| Availability | 40 hours per week | 168 hours per week |
| Languages | 2 to 3 | more than 30 |
| Cost per month | approx. €3,300 gross plus payroll costsSTEPSTONE 2026 + EMPLOYER CONTRIBUTIONS | from €975 |
| Response time at 3 am | none | seconds |
| Vacation and sick days | coverage stops | uninterrupted |
| Onboarding | months | days |
| Empathy, special cases, a host's instinct | Human | hands over to your team exactly then |
Felix replaces no one. He takes the 3 am calls, the third routine question about arrival and the booking on the side, so your team has time for guests.
05 · LIVE TEST
No job interview needed.
Try Felix now, ask the hard questions.
THINGS TO TRY
06 · SALARY RANGE
Terms
FELIX · GUEST RELATIONS MANAGERINTRODUCTORY PRICEunder 30 rooms from €780/monthmonthly, no hidden costsIntroductory price for contracts signed by 31/12/2026, valid for the agreed term. After that the list price of €1,475 per month.
from€975/monthRegular price €1,475/month
You save €500 per month, that is 34%FOR COMPARISON, PER MONTH
Full-time front desk employeeapprox. €3,300STEPSTONE 2026 + EMPLOYER CONTRIBUTIONS
FelixAI assistantfrom €975Regular price €1,475
