Hire your first digital employee today.
Felix answers calls, chats, emails and WhatsApp in more than 30 languages and books directly in your hotel system. Stella covers the night shift. Hugo sells snacks and drinks and shows the restaurants around your hotel.
No credit card, no setup.
Try him before you hire him.
Ask the hard questions. Felix is answering right now.
One of our reference hotels: JustStay Hotels & Apartments.
296 rooms · six properties · no front desk · digital position “Justin” live since June 2026
Counted, not promised.
Real, exemplary numbers from the live operation of one of our digital employees. Felix simply does not get tired.
Your front desk clocks out.
Your guests don't.
Your front desk clocks out.
Your guests don't.
Four positions, none of them hard to fill.
No job ad, no onboarding marathon. You hire, we set up.
- SHIFT
- around the clock, 24/7
- CHANNELS
- Phone, web chat, WhatsApp, email
- HOTEL SYSTEM
- creates bookings directly
- LANGUAGES
- more than 30
- SHIFT
- on the phone, 10 pm to 8 am
- HOW SHE WORKS
- documents everything, hands over in the morning
- ACCESS
- deliberately no write access
- REPORT
- handover report every morning
- SHIFT
- around the clock, in the lobby and rooms
- TOOLS
- Self-service kiosk and FoodApp
- PAYMENT
- Card, Apple Pay, Google Pay
- START
- by arrangement
- TASKS
- whatever you need, e.g. spa, conferences, groups
- CHANNELS
- your choice
- PERMISSIONS
- you define what is allowed
- START
- on request
Introductory prices for contracts signed by 31/03/2027, valid for the agreed term. The regular list price applies afterwards.
11:40 pm. The front desk is closed. The Honest Bar isn't.
Try it yourself: buy a snack at the kiosk and check the FoodApp to see who still delivers. An example from our demo hotel UppSide.
- Card, Apple Pay, Google Pay
- every sale TSE-signed
- 6 languages
- order directly with the restaurant
Example from our demo hotel UppSide. Products, prices and restaurants are made up.
Tap a language.
Scan the QR code in the room.
This is how your new employee works.
HostUpp is not a chatbot. It is an employee.
You stay in charge.
Your whole team at a glance.
Every conversation, every booking, every approval, live in your portal.
Swipe to explore
What a 60-room hotel gains.
Calculated, not measured: a hotel with 60 rooms, 72% occupancy, a €110 room rate and a front desk staffed 14 hours a day. Every assumption behind it is laid open in the calculator and can be set to your own hotel.
Connected to your hotel system.
Felix works directly in your PMS. No duplicate data entry, no Excel lists.
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Coming SoonLearn moreFour sentences you can show your data protection officer.
Data storage and hosting in the EU, in Frankfurt.
Sensitive guest data is stored encrypted, with a separate key for each hotel.
You remain the controller, and we act as your processor under a data processing agreement.
Your guests always know they are talking to an AI assistant.
Do the quick math.
Introductory prices for contracts signed by 31/03/2027, valid for the agreed term. The regular list price applies afterwards.
How much does a digital employee for hotels cost?
Stella as Night Concierge from €300 per month instead of €475, Felix as Guest Relations Manager from €625 per month instead of €975. These are introductory prices for contracts signed by 31/03/2027. Properties with up to 50 rooms receive a further 20% off, up to 20 rooms 40%. For comparison: a full-time front desk employee costs around €40,000 per year. Basis: average front-desk salary per StepStone and meingehalt.net 2026, plus around 22% employer contributions. Hugo as F&B Manager costs €99 per kiosk and €79 per property for the FoodApp, each per month plus setup.
Can the AI really create bookings?
Yes. Felix checks availability and rates live in your hotel system and creates the booking directly. Critical actions such as cancellations are submitted for your approval.
Is this GDPR-compliant?
Yes. Data storage and hosting in the EU (Frankfurt), sensitive guest data encrypted with a separate key for each hotel. A data processing agreement is included as standard.
Does this replace my team?
No. Felix and Stella take over the phone and the routine questions, Hugo the sale of snacks and drinks. Your team gains time for the guests in the house. You decide what the digital staff may do and what stays your call.
Can guests get something to eat at night, too?
Yes, with Hugo, our F&B Manager. At the self-service kiosk in the lobby, guests buy snacks and drinks around the clock and pay by card, Apple Pay or Google Pay. In the room, the FoodApp shows which restaurants near the hotel are still delivering. Guests order and pay directly with the restaurant.
How long does setup take?
The connection to your hotel system takes minutes. From there it is usually a few days until go-live: teaching the knowledge, trial run, handover. You do not need your own IT for it.
Which hotel systems are supported?
Apaleo, Mews, protel (Planet) and Cloudbeds are live. 3RPMS, Swoppen and Oracle OPERA Cloud are in preparation. Missing your system? Talk to us, connecting it is often faster than you would think.
What happens when the AI gets stuck?
Felix hands over to your team, documents where things stand and honestly tells the guest that someone will follow up. Nothing is made up, nothing gets lost.
Which languages does Felix answer in?
More than 30, including English, German, Dutch, French and Spanish. Guests do not have to pick one, Felix recognizes the language from the first sentence.
