HELP CENTER
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Answers on positions, channels, the portal, billing and privacy. Explained briefly, without jargon.
TOPICS
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POPULAR
The most important articles to start with.
Getting started
From demo access to a position ready for duty.
Getting startedGetting started with HostUppFrom the demo to a position ready for duty: how the start works.Getting startedWhat is a digital position?Not a chatbot, not a tool: a position with tasks, permissions and responsibility.Getting startedDemo access: try the real portalReal access to the demo hotel, not a click dummy, and this is how it works.Getting startedHow to reach usSupport, setup or contract questions: the ways to reach us.
Positions
Felix, Stella and your own position compared.
PositionsFelix, Stella or your own position: which fits?The three routes to a digital position compared.PositionsHiring a staff member: how it worksName, voice, knowledge, permissions: the hiring flow in the portal.PositionsPermissions per position: no access, with approval, independentHow you define what a position may do on its own and what waits for your OK.
Channels
Set up phone, web chat, WhatsApp and email.
ChannelsHow your position works on the phoneTaking calls, resolving requests, handing over cleanly: the phone channel.ChannelsThe web chat widget on your websiteA chat window on your website that actually answers enquiries.ChannelsWhatsApp for your hotelGuests message you the way they are used to, and your position replies.ChannelsEmail: your inbox, answeredYour position answers enquiries in your inbox, with approval if you wish.
Portal & approvals
See, approve, step in: how you stay in control.
Portal & approvalsThe portal: see, approve, step inOverview, tasks, conversations, analytics: your window into the position's work.Portal & approvalsThe task board: take over, complete, approveHow your team works with the digital position's tasks.Portal & approvalsNotifying your team: email and TelegramNew tasks go straight to your team's phones, with buttons to take over and complete them.Portal & approvalsConversations: every exchange traceableSearch, filter, read back: the Conversations section in the portal.Portal & approvalsYour property's knowledge baseRooms, times, rules: how your position knows what to say.Portal & approvalsAnalytics: what your team has achievedKey figures, time patterns, languages and the monthly report as a PDF.Portal & approvalsPausing and emergency stop: you have the switchPause individual channels, individual positions or everything at once.Portal & approvalsLogin and two-factor protectionEmail, password and mandatory 2FA: how your access is protected.Portal & approvalsMultiple properties: managing locationsOne position, several locations: how everyone keeps track.
Billing & contract
Pricing model, fair use, e-invoicing and contract questions.
Privacy & security
EU hosting, GDPR, data processing agreement and documentation.
Tech & integrations
PMS connection and technical basics.
Video library
Short how-to videos. Coming soon.