JOB PROFILE · /POSITIONS/STELLA
Stella, Night Concierge
Night ConciergeAI assistant10 pm to 8 amon night shift
phone only·30+ languages·covers every night·deliberately no write access
02 · THE PRINCIPLE
Deliberately no write access.
At night, nobody in your hotel makes decisions alone. Neither does Stella.
WHAT STELLA DOES AT NIGHT
- Answer calls, in more than 30 languages
- Look up reservations and occupancy in the hotel system
- Answer questions about arrival, rooms and the hotel
- Document every request
- Escalate urgent cases by your rules
WHAT STELLA DELIBERATELY DOES NOT DO
- No creating bookings
- No changes, no cancellations
- No triggering payments
- No granting special terms
What does not happen at night cannot go wrong at night. In the morning your team decides, fully informed.
03 · YOUR MORNING
By 8 am you know everything.
Stella hands over a complete report every morning. No sticky notes, no hearsay.
Report from the nightNight of 17 AugustAI assistant · Stella
23:41Call: late check-out question, answered by your house rulesresolved
02:17Guest at the door, code issue solved, incident documentedresolved
03:52Call: double room request for Friday, all details captured, flagged for bookingfor your team
05:03Heating reported in room 204, ticket created for the morning shiftfor your team
2 items for your team, 2 done
04 · THE COMPARISON
A night shift and Stella, side by side.
| Full-time night-shift employee |  StellaAI assistant | |
|---|---|---|
| Availability | one person, one shift | every night, any number of calls at once |
| Languages | 2 to 3 | more than 30 |
| Cost per month | approx. €2,700 including payroll costsINDUSTRY STANDARD | from €475 |
| Documentation | notes and memory | a complete log |
| Vacation and sick days | coverage stops | uninterrupted |
| On-site presence, emergencies, rounds | Human | escalates to your on-call staff exactly then |
Stella does not replace anyone in your hotel. She answers the calls that would otherwise ring into the void at 3 am, and makes sure your team knows everything in the morning.
05 · LIVE TEST
Try the technology behind Stella.
Same platform, same quality: Felix is answering right now.
THINGS TO TRY
06 · SALARY RANGE
Terms
STELLA · NIGHT CONCIERGEINTRODUCTORY PRICEunder 30 rooms from €380/monthmonthly, no hidden costsIntroductory price for contracts signed by 31/12/2026, valid for the agreed term. After that the list price of €875 per month.
from€475/monthRegular price €875/month
You save €400 per month, that is 46%FOR COMPARISON, PER MONTH
Full-time night-shift employeeapprox. €2,700INDUSTRY STANDARD
StellaAI assistantfrom €475Regular price €875
