Analytics: what your team has achieved

Figures instead of gut feeling

Analytics shows what your positions have achieved across all channels: calls answered, including after hours, chats handled, emails answered, tasks completed, bookings and their value. Everything can be filtered by channel, staff member and time period, each with a comparison to the previous period.

Spotting patterns

Charts show activity over time as well as by time of day and day of the week: you can see in black and white how much comes in at night and at weekends. On top of that, you see the languages your guests actually speak and an AI conversation analysis, clearly labelled as such, with topics and sentiment.

The monthly report

Every month a report is available to download as a PDF. If you wish, it arrives automatically by email on the first of each month, covering the previous month. That way owners and tax advisers have the figures too, without having to log in.

Further reading

• Conversations: every exchange traceable
• ROI calculator