Portal & approvals
The portal: see, approve, step in
Overview, tasks, conversations, analytics: your window into the position's work.
Updated: 30 August 2026
Your window into the position's work
The portal is the interface your team works with. The overview sums up the day: how many calls were handled, which bookings were made, how much was resolved without your input and what currently needs your decision. Alongside it are the sections Tasks, Conversations, Analytics, Locations and Settings, and under “Your team” you can see at any time which position is working on what.
The approval gate
The position does not carry out critical actions on its own authority. It prepares them and submits them to your team for approval: one click to approve, one to decline, each card with all the facts and, if you wish, the technical details. You decide which actions require approval through the position's permissions. If nobody responds, an approval request expires automatically after 48 hours, so nothing ever happens without your input.
The emergency stop
You can pause any position and any channel at any time, right up to the red “Pause all channels” switch. At HostUpp, control is not a setting but the core principle.