Hiring a staff member: how it works

Hire instead of install

In the portal, go to “Staff”, click the “Hire staff member” button and choose a role: Guest Relations Manager, Night Manager or a custom staff member that follows your rules.

Identity and voice

You give your position a name and choose how it is referred to (as a male or female assistant), the form of address (formal or informal) and one of 18 voices, which you can listen to directly in the portal. You also set the greeting, speaking pace and hold music here.

Knowledge and permissions

Under “What the staff member knows” you describe the personality and upload hotel documents to the knowledge base. Under “What the staff member may do” you set the permissions for tasks, new bookings, and changes and cancellations, each to “No access”, “With approval” or “Independent”.

Connect channels afterwards

Once hired, you connect the channels in the position's profile: phone, web chat, WhatsApp and email. Every setting can be adjusted later at any time.

Further reading

• Pricing
• Permissions per position: no access, with approval, independent
• Your property's knowledge base
• How your position works on the phone