Positions
Felix, Stella or your own position: which fits?
The three routes to a digital position compared.
Updated: 30 August 2026
Three routes, one principle
Each position costs a fixed monthly price per hotel and includes the portal, knowledge base, documentation and updates. The difference lies in the scope.
Felix, Guest Relations Manager
The full-time member of your front desk team: phone, web chat, WhatsApp and email, around the clock. Felix answers enquiries, creates bookings directly in the hotel system if you wish, and works with an approval gate for critical actions.
Stella, Night Concierge
Takes over every night, by default from 10 pm to 8 am and adjustable per property, by phone only and deliberately without write access to your systems. In the morning a complete handover report is waiting for you, and she escalates emergencies according to your rules.
Your own position
You put together tasks, channels and permissions yourself, from the F&B inbox to group enquiries. The configurator on the website calculates the price live.
Not sure? Start with the position that solves your biggest bottleneck. Felix and Stella are mutually exclusive: Felix works around the clock on all channels and also covers the night, while Stella staffs only the phone at night. One position per property, and additional locations can be added.