Portal & approvals
Your property's knowledge base
Rooms, times, rules: how your position knows what to say.
Updated: 30 August 2026
Your property in black and white
The knowledge base is the foundation of every answer: room categories and amenities, check-in times, breakfast, parking, pets, cancellation policies, directions and everything that makes your property special. Your position answers exclusively on this basis instead of guessing.
Maintaining it in the portal
In each position's profile you will find the “Knowledge” tab. There you upload hotel documents (PDF, DOCX, TXT or MD, up to 20 MB per file), import content directly from your website and manage all sources individually. In the “Personality” field you also describe how the position should come across: the tone of your property, in your own words.
A tip for getting started
Collect the ten questions your team answers most often. With these, your position covers a large share of enquiries from day one. If a question remains unanswered, you will see this in the portal and add the answer once. From then on it works across all channels and languages.