Pausing and emergency stop: you have the switch

Three levels of control

• One channel: Under “Settings” you switch phone, web chat, WhatsApp or email on and off individually. Paused channels give guests a friendly notice, and incoming emails continue to be received, just not answered.
• One position: “Pause staff member” in the profile immediately stops exactly this position on all channels, while the others keep working.
• Everything: The red “Pause all channels” switch is the emergency stop. One click, one confirmation, and no position responds until you reactivate them.

Effective immediately, reversible at any time

All switches take effect immediately during operation and can be switched back on just as quickly. In the portal you can see on each channel card whether it is currently connected or paused. During the pause your team takes over as usual, and nothing gets lost.

Further reading

• Permissions per position: no access, with approval, independent
• Notifying your team: email and Telegram
• Status page