Getting started
How to reach us
Support, setup or contract questions: the ways to reach us.
Updated: 30 August 2026
We are here for you
For support requests, the fastest way to reach us is by email at support@hostupp.ai, and for everything else at info@hostupp.ai. Briefly describe your request and name your property, and a person from our team will get back to you, usually within one working day.
Before you write
- This Help Center answers many questions about positions, channels, the portal and billing.
- You can check on our status page at any time whether everything is running.
- Would you like to experience HostUpp first? Open the demo and test Felix directly.
Product feedback is explicitly welcome: we develop HostUpp in close touch with real hotel operations.
Further reading
Related articles
Getting started with HostUppFrom the demo to a position ready for duty: how the start works.What is a digital position?Not a chatbot, not a tool: a position with tasks, permissions and responsibility.Demo access: try the real portalReal access to the demo hotel, not a click dummy, and this is how it works.