What is a digital position?

A position, not a tool

With HostUpp you do not hire a chatbot, you fill a position: with a job profile, clear permissions and working hours. Your digital staff member answers calls, chats, WhatsApp messages and emails, in more than 30 languages, around the clock.

What sets it apart from a chatbot

• It works across all channels with the same knowledge of your property.
• It can complete real tasks, right up to a booking in the hotel system, if you enable this.
• Critical actions go through an approval gate: your team decides, the position does the groundwork.
• Every conversation and every action is documented in the portal.

With us, a human always has the final word: your position tells guests openly that it is an AI assistant and escalates to your team when it matters.

Further reading

• Felix position: digital front desk
• Stella position: Night Concierge
• Felix, Stella or your own position: which fits?
• Guide: AI receptionists for hotels