Channels
The web chat widget on your website
A chat window on your website that actually answers enquiries.
Updated: 30 August 2026
Right on your website
The web chat widget is a small chat window for your hotel website. Guests ask their question right where they are, typed or as a voice message, and get an answer immediately.
Design it in the portal
Under “Design website chat” you adjust everything with a live preview: colours, light or dark mode, placement, launcher icon or your logo, greeting, reply chips and the offline message. If you wish, you can add a WhatsApp bubble right next to the chat icon.
Embedded in minutes
You copy the embed code from the portal into your website once, whatever website system you use. Design and texts then update automatically. There is also a direct link to the chat as a standalone page, handy for QR codes or links in emails.
More than answers
With hotel system access, your position can check availability in the chat and complete the booking including payment. You deliberately enable this function yourself. Every chat history appears in the portal, just like every phone call and every email.