Email: your inbox, answered

Your inbox under control

Reservation requests, questions about arrival, special requests: a hotel inbox fills up quickly. Your position reads incoming emails and answers them in your property's tone, with your signature.

With or without approval

For each position, you choose between two sending modes: “Send with approval” means every reply waits on the task board for your OK before it goes to the guest. “Send automatically” sends replies immediately via your connected inbox. Especially at the beginning, approval mode is a good way to build trust. Bookings by email always require approval.

Setup and appearance

We connect your existing inbox, for example your Microsoft 365 account or a standard IMAP mailbox. Your address stays the same, and your property remains the sender. You set the signature, logo, font and font size in the portal, with a live preview.

Further reading

• Email module
• Booking.com & Expedia module
• The portal: see, approve, step in