Channels
WhatsApp for your hotel
Guests message you the way they are used to, and your position replies.
Updated: 30 August 2026
The channel guests already use
Many guests would rather send a WhatsApp message than call: shortly before arrival, on the way, late in the evening. With the WhatsApp channel, your position answers these messages immediately, in the guest's language, even when the guest sends a voice message.
Setup
Your property receives an official WhatsApp Business account, which we connect to your position. You share the number on your website, in the booking confirmation or at the front desk, for example as a link or QR code. If you wish, a WhatsApp bubble can also appear on the web chat on your website.
Everything documented
Every conversation draws on the same knowledge base as all other channels and is fully traceable in the portal. As everywhere, anything critical goes to your team through the approval gate.